Last updated: 2 July 2026

Welcome to Saskeea. These Terms & Conditions (“Terms”) govern your use of saskeea.com (the “Site”) and any purchase you make through it. By using the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

Saskeea (“we”, “us”, “our”)

Email: hello@saskeea.com

1. About Us and These Terms

Saskeea is an independent jewellery brand selling handpicked, curated jewellery online. These Terms apply to all orders placed through the Site. Nothing in these Terms affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

2. Using the Site

You agree to use the Site only for lawful purposes. You must not misuse the Site, attempt to gain unauthorised access to it, introduce malicious software, or use it in any way that could damage or impair its operation. We may suspend or restrict access to the Site at any time for maintenance or other reasons.

3. Products

• All products are described and photographed as accurately as possible. However, colours may vary slightly depending on your screen, and handpicked or natural-material pieces (such as pearls, shells, and stones) may have minor natural variations. These are characteristics of the product, not defects.
• All products are subject to availability. If an item you order is unavailable, we will notify you and refund you in full for that item.
• We reserve the right to withdraw or amend any product listing at any time.

4. Prices and Payment

• All prices are shown in pounds sterling (£) and include VAT where applicable. Delivery charges, if any, are shown at checkout before you confirm your order.
• We accept payment by major debit and credit cards (including Visa and Mastercard), Apple Pay, Google Pay, and other methods shown at checkout. Payment is taken at the time you place your order.
• We take reasonable care to ensure prices are correct. If we discover a genuine pricing error in an order you have placed, we will contact you to either confirm the order at the correct price or cancel it with a full refund.
• Promotional prices and discount codes apply only for their stated period and cannot be applied retrospectively.

5. Orders and Contract Formation

When you place an order, you will receive an order confirmation email. This acknowledges receipt of your order; a binding contract is formed when we dispatch your items. We may decline or cancel an order before dispatch — for example, due to stock unavailability, a pricing error, or suspected fraud — in which case you will be refunded in full.

Please check your order details carefully before submitting. If you notice a mistake, contact us as soon as possible at hello@saskeea.com and we will do our best to correct it before dispatch.

6. Delivery

• We currently deliver within the United Kingdom. Delivery is free on orders over £50; charges for other orders are displayed at checkout.
• Estimated delivery times are provided at checkout and in your dispatch email. While we aim to meet these estimates, they are not guaranteed, and we are not liable for delays caused by couriers or events outside our control.
• Risk in the products passes to you on delivery. Ownership passes once we have received payment in full.
• If your order has not arrived within a reasonable time of the estimated delivery date, contact us at hello@saskeea.com and we will investigate with the courier.

7. Cancellations, Returns and Refunds

Your right to cancel (cooling-off period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order for any reason within 14 days of receiving your items, and a further 14 days to return them after notifying us.

Our 30-day guarantee and free returns

We go further than the legal minimum: we offer free returns and a 30-day guarantee. If you are not happy with your purchase for any reason, contact us at hello@saskeea.com within 30 days of delivery to arrange a return.

Return conditions

• Items must be returned unworn, undamaged, and in their original packaging.
• For hygiene reasons, earrings and body jewellery can only be returned if unworn and with any hygiene seal intact.
• Sale items may be returned in line with the same conditions unless clearly marked as final sale at the time of purchase.

Refunds

Once we receive and inspect your return, we will process your refund to your original payment method within 14 days. If a returned item shows signs of wear or handling beyond what is necessary to inspect it, we may reduce the refund accordingly, as permitted by law.

8. Faulty or Incorrect Items

Under the Consumer Rights Act 2015, products must be as described, of satisfactory quality, and fit for purpose. If your item arrives faulty, damaged, or is not what you ordered, contact us at hello@saskeea.com within 30 days of delivery and we will offer a full refund or replacement, including any return postage costs. After 30 days, you may still be entitled to a repair or replacement in accordance with your statutory rights.

9. Product Care

Jewellery is delicate by nature. Care guidance is available in The Saskeea Journal on our Site. Damage caused by misuse, chemical exposure (such as perfume, chlorine, or cleaning products), or failure to follow reasonable care guidance is not considered a fault.

10. Intellectual Property

All content on the Site — including the Saskeea name, logo, product photography, text, and design — is owned by or licensed to Saskeea and is protected by copyright and trademark law. You may not copy, reproduce, or use any Site content for commercial purposes without our prior written consent.

11. Reviews and User Content

If you submit reviews, comments, or other content to the Site or tag us on social media, you grant us a non-exclusive, royalty-free licence to use, display, and share that content in connection with our business. You must not submit content that is unlawful, offensive, or infringes another person’s rights.

12. Limitation of Liability

• Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
• We are not liable for losses that were not foreseeable when the contract was made, losses not caused by our breach, or business losses (the Site is intended for consumer use).
• Our total liability to you in connection with any order is limited to the price you paid for that order.

13. Events Outside Our Control

We are not responsible for any delay or failure to perform our obligations caused by events outside our reasonable control, including courier disruption, extreme weather, strikes, or supplier failures. We will take reasonable steps to minimise the effect of such events and keep you informed.

14. Privacy

Your personal data is handled in accordance with our Privacy Policy, which forms part of these Terms.

15. Changes to These Terms

We may update these Terms from time to time. The version in force when you place your order is the version that applies to that order. The “Last updated” date at the top of this page shows when the Terms were most recently revised.

16. General

• If any part of these Terms is found to be unenforceable, the remaining provisions continue in full force.
• A failure by us to enforce any right under these Terms is not a waiver of that right.
• These Terms are between you and us; no third party has any right to enforce them.

17. Governing Law and Disputes

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

If you have a complaint, please contact us first at hello@saskeea.com — we aim to resolve all issues promptly and fairly.

18. Contact Us

Email: hello@saskeea.com

Studio hours: Mon–Fri, 9am–6pm GMT